DELIVERY & RETURNS

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DELIVERY:

Online products which are made to order take 3-4 weeks to be made in addition to  approximately 7-9 working days for delivery within Spain. If there are national holidays during the delivery or the delivery is to another country the time could vary.

 

*For bespoke headdresses our recommendation is to place your order at least 6 weeks in advance to allow sufficient time for us to make your headpiece to ensure that your headdress arrives in time for your event.  If you would like an item sooner than 6 weeks, please contact us by email and we will study this possibility.

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SHIPMENT TO OTHER EUROPEAN COUNTRIES

For information on the price and delivery time for products to other European countries, please contact:  gpenistonemillinery@gmail.com

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PRICE OF SHIPMENT:​

Small and medium sized headdresses:  11.95-14.95 euros  (within Spain)

Large headdresses (wide-brimmed and hatinators):  19.95 euros  (within Spain)

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RETURNS AND REFUND POLICY​​

 

General returns​

We are sure you will love our products! However, should your hat or headdress not meet your requirements you can return items which were pre ordered on the online shop.  In order to do so, you must notify us within 24 hours of receiving the product.  The product must be sent on the following workday in its original packaging to the address we will provide you with.  As soon as we receive it and have checked that the item is in the same condition as when it was sent to you, you will receive a full refund for the item.

 

Shipping expenses on returned items will be paid by the client and are non refundable.

Whenever we receive a notification of returns, we will do our utmost to make another headdress so that you receive it in time for yent. If this is not possible we will give you a full refund for the item.   For this reason, we recommend ordering your item well in advance so as to avoid exceptional circumstances.

​Bespoke headdresses and hats can only be returned if they are faulty or damaged.  Please notify us within 24 hours of receiving the product.

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Returns on faulty or damaged products​

If your product is faulty or damaged, you should notify us via email within 24 hours after receiving it, together with photos of the product.  Once we have confirmed the faults or damage, the product must be sent back in its original packaging and we will do our utmost to send you another in the least time possible.  If this is not possible, we will issue a full refund.

We advise you to return the item using the national postal service of your country and costs incurred will be refunded.  

* The cost of returns via UPS, MRW, SEUR etc, will be the responsibility of the client and are non refundable.

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