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TERMS & CONDITIONS

 

 

PRICES AND TAXES:

All prices are in Euros and include VAT (21%) applicable only to countries of the European Union.

Shipping to countries outside the European Union may incur additional costs when entering the destination country. These expenses will be the responsibilty of  the client.

The shipping costs will be added later to the price of the product.

 

SHIPPING:

Items online (in stock):  shipping time in Spain is approximately 7-9 days.

*For made to order items, the lead time is added to shipping time.

For bespoke pieces, our recommendation is to place your order at least 4-6 weeks in advance to ensure that the headdress arrives in time for your event. Should you need your hat, fascinator or headdress sooner, please contact us by email and we will assess your request.

The shipping price in Spain is 11.95 euros-14.95 for small and medium pieces, and 19.95 for large hats.

*We also have the option of collecting your item in Madrid.  For more information regarding this option, please contact us.

To receive information on the price and delivery time of products to other European  and non-European countries,  please contact us via gpenistonemillinery@gmail.com

PAYMENT DETAILS:

We have two payment options:  Paypal or bank transfer (contact gpenistonemillinery@gmail.com regarding bank transfers). Paypal payments are made in real time through their online payment system.

 

RETURN AND REFUND POLICY

Voluntary return by customer decision:

We are sure that you will love your hat !, but in the unlikely event that it does not meet your expectations, you can return the items purchased from the online store. To do this, you must notify your intention to return within the first 48 hours after receiving the product, via email. Later, we will send you an email in which we will provide you with the address to make the return.

On the next business day, the item must be sent to the address provided, all costs of returns are the responsibility of the customer.  As soon as we receive the product, we will check that its condition is adequate, and you will receive a full refund for the item.  The cost of returns will be the responsibility of the client and are non refundable.  This type of returns can only be made on products made to order, purchased on the online store.

Returns for bespoke products, which are hand crafted especially for you,  can only be returned in the event of damage.  Please notify us of this within 48 hours after receiving your bespoke headpiece.

Return of damaged or defective products:

In the event that the product is defective or damaged, you must notify us by email within 48 hours of receiving the item, attaching photos of it. Once we confirm the damage that the piece presents. The headpiece must be sent in its original packaging and we will try to send you another one in the shortest possible time.  If this is not possible you will receive a refund for the item and cost of return.

 The return must be made the day after (business day)  the notification of damage, and all costs associated with such return will be reimbursed to the customer.

  *  We will only reimburse returns made by your national postal service.  The cost of returns made through transport agencies (UPS, MRW, SEUR etc.) will be the responsibility of the clients

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